Dive into this comprehensive guide breaks down key use cases, core capabilities, and step-by-step recommendations to help you choose the right solutions for your business. Get an inside look into why IBM leads with AI-powered process intelligence, automation-ready insights, and prescriptive recommendations. Join our world-class panel of engineers, researchers, product leaders and more as they cut through the AI noise to bring you the latest in AI news and insights. Please try again later or use one of the other support options on this page.

Eligibility for IBM Support

A help desk system streamlines support requests within a single interface. It includes automation and categorization features to organize customer issues and prevent escalation. This enables help desk agents to cross-reference multiple engagements to quickly provide the best possible solutions to users. Employees of the company that purchased Aspera on Cloud (AoC) are eligible to becontacts on the IBM Support Community portal. A help desk is a software tool or team of human agents that enable a company to support its customers in real time. Discover business process automation solutions that deliver intelligent automations quickly with low-code tooling.

• It includes automation and categorization features to organize customer issues and prevent escalation.
• Get an inside look into why IBM leads with AI-powered process intelligence, automation-ready insights, and prescriptive recommendations.
• A help desk system streamlines support requests within a single interface.
• Explore how generative AI assistants can lighten your workload and improve productivity.

Set up your Access to the IBM Support Community

Explore helpdesk engineer how generative AI assistants can lighten your workload and improve productivity. Discover expertly curated insights and news on AI, cloud and more in the weekly Think Newsletter.

• It includes automation and categorization features to organize customer issues and prevent escalation.
• Get an inside look into why IBM leads with AI-powered process intelligence, automation-ready insights, and prescriptive recommendations.
• Explore how generative AI assistants can lighten your workload and improve productivity.
• A help desk system streamlines support requests within a single interface.
• This enables help desk agents to cross-reference multiple engagements to quickly provide the best possible solutions to users.

Eligibility for IBM Support

Be prepared to work with the IBM technical-support representativeby using IBM AssistOn-Site which is a remote-assistance plug-in that you can downloadto your computer. IBM Supportprovides assistance with product defects answering FAQs and performingrediscovery. Learn how AI agents and AI assistants can work together to achieve new levels of productivity.